Refund & Returns Policy

Our refund and returns policy last 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed via the original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account and/or PayPal again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liwhome@getgoin.net

Shipping returns
To return your product, you should mail your product to:
Rocky Ridge Bookstore
Attn: Returns
3060 Hwy A
Mansfield, MO 65704

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at liwhome@getgoin.net for questions related to refunds and returns.